Frequently Asked Questions.

Is this Website secure?

- Yes. The website does not process credit cards directly. All credit card info is sent to a fully secure website called Authorize.net. They are the ones who process all of your card details. All that we see are the last 4 digits of your credit card and nothing more.

Are these tablecloths for rent or for sale?

- These tablecloths are for sale only. We do not carry items that are for rent.

What are customer service hours? What are in-store pick up hours?

- Customer service hours are from 9am-5pm PST. So if you have any questions please feel free to contact us between those times. If you try calling after those times the office will be closed and there will be no one available to assist you.
- Our in-store pick up hours are from 10am-3pm PST. This means that if you have placed an order online and have chosen the option to pick up merchandise at our store, you can stop by only between these times. If you arrive before or after these times, there will not be any one at the store to assist you.

Are items on your website in stock even if I do not see them on the website?

- No. If an item is not on the website then it is not in stock. When an item goes out of stock we immediately remove it from the website.

How do I get a shipping quote?

- To get a shipping quote you must first select the items you wish to purchase. Once you have completed this step you will be asked to proceed with check out. There you will see the next screen has the shipping information. This page will allow you to choose an Express shipment or regular Ground shipping

Do I have to create an account to place an order?

-Yes, you will be asked to create an account with us if you wish to place an order. If you are just browsing our website you do not need to create an account. Creating an account will be helpful to you when ordering in the future. Your account will hold all your customer information so you do not have to enter it again.

What method of shipping do you offer?

- Our website is currently integrated with the FedEx website and is the only way we ship as of this moment

Can I place an order over the phone?

- No, we do not take orders over the phone. We are not allowed to view your credit card information since all the information does not get submitted to our website directly; instead it goes to the Authorize.net website.

Is the internet the only way to order?

- Yes, the internet is currently the only way we take orders, for we are an online business after all. But we are working on new ways to better serve the public and improve the way we take orders.

Will the items in my cart remain there even if I log out of my account?

- Yes the items will still be there. The only time that the items in your cart do not appear is if you finalize the purchase. Otherwise you have nothing to worry about.

Are you able to ship chinaware or glassware?

- Yes, we are able to ship Chinaware and Glassware, but only by freight. The reason being is if we ship these items through a regular carrier the items are at risk of breaking since they are very fragile.

When an item is discontinued, will you be getting any more of that item in?

- NO. If the item is discontinued, then they are no longer going to be in stock, hence the word "discontinued".

Are these tablecloths good quality?

- As a matter of fact they are. These tablecloths are what you would find at luxury hotels, high end restaurants, top quality catering companies and major event planners. Some people also use them for their everyday lives, and even for their own weddings/ social events. Our tablecloths can be used by the general public as well as private businesses. If you are looking for good quality tablecloths, you have com top the right place.

Can I return these items after I have received them?

- Actually, you can return the merchandise, but in order to do that you will need a Return Authorization Number. But you must first make sure that you abide by our Shipping and Return Policy. (Please see Shipping/ Return Policy on our website)

How do I get a Return Authorization Number?

- The only way you get an RA# is if you request one by phone. All you have to do is call us and let us know what the reason for the return is.

If items are defective can I return them?

- Yes. But only if you have requested an RA#. (See shipping/ return policy)

If I choose the ground shipping option on the website, will my merchandise be guaranteed to arrive within the given time frame?

- No. Ground shipping is not guaranteed. The only options that are guaranteed to be arrive within the given time are Standard Overnight, 2Day, and 3Day Express Saver.

How soon will I be able to receive my order?

- You will receive your order within the time frame of the shipping option you chose. Generally speaking, the average time it takes for you to receive a package is about 3-5 days. If you chose one of the express shipping options then your merchandise will arrive within the given time frame.

How soon will my order ship from your warehouse?

- If an order is placed for a ground shipment then your package will ship out within 1 or 2 business days. If an express order is placed before 1pm PST it will ship out same day.

Do you ship to PO Boxes?

- No. Our shipping carrier only delivers to physical addresses no po boxes.

If I place an order for a will-call, how far in advance do I need to notify you and how long do you hold and order for?

- When placing a will-call order you must let us know 24 hours in advance when you are coming to pick up. The holding period for will-calls is 5 business days. Anything after, you are subject to a 20% restocking fee.

How will I know if my package has shipped out?

- When a package ships out, we notify you via e-mail containing a tracking number. This number will be used to let you know the whereabouts of your package and the delivery date.

Do you ship outside of the United States?

- At the moment we only ship within the continental U.S. That is including Alaska and Hawaii, but not including the Virgin Islands or Puerto Rico.

What are your forms of payment?

- At this time the only way you can send in a payment is by using your credit card. As long as your card has any major credit card logo (Visa, Master Card, Discover, etc) it does not matter if it is a debit or credit card.

Do you charge tax to non-profit organizations?

- If you reside outside of California you do not have to pay tax. Tax applies only to California residents. If you do reside in California and have a Tax ID or Resale number, you can fax it to us and we will make sure that you are not charged any un-necessary fees.

What type of material is your linen?

- We carry two kinds of linen. We carry 100% Polyester Dacron and we also have 100% Cotton. This also applies to the napkins. (See "Cotton Tablecloths" on our website).

Are your tablecloths seamless?

- Yes, our tablecloths are seamless. Even our biggest size, which is the 128"R is seamless.

Are your tablecloths stain resistant and wrinkle resistant?

- Our tablecloths are stain and wrinkle resistant but are not stain and wrinkle proof. Most of your major stains will come out if handled properly. This also applies to the wrinkles on the tablecloths. (See "Clean and Care of Tablecloths" on our website).