YOU MAY NOT RETURN USED OR OPEN PRODUCT
This new policy goes into effect on 04/01/2025. Any RMAs completed before that date are subject to the old policy that the customer originally agreed to as part of their transaction.
You may return most new, unopened items within 30 days of delivery. Please notify us by filling out our RMA Form before the 30 days from delivery transpires. Delivery date is determined by the shipping carrier's record of delivery day/time. Refunds total will be for the item/s value (see Restrictions below). Original shipping costs are not eligible for refund.
If you choose store credit. Linentablecloth will provide return shipping labels to you at no cost. If you choose money back for your return, Linentablecloth will deduct the cost of return shipping from the refund amount.
We know ordering online is sometimes challenging, so you may also return a single opened item--that is otherwise in brand new condition--used for sizing or quality checking. If we receive your items in approved condition, you will be refunded for the full value of your items. The refunded value does not include your original shipping costs. Return authorization is required prior to returning your items. Please follow the instructions at "How do I return an item?" Found in the FAQ section of our website.
Restrictions
You may not return:
- Items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a LinenTablecloth error
- Items that were excluded from returns because of bargain and/or clearance pricing or other promotional restrictions (discontinued items)
- Items that have been personalized, such as through an engraving or monogramming process
If you return items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a LinenTablecloth error, you will not be refunded and the product will become the property of Linentablecloth.
Return Shipping
Unless you request otherwise, we will provide you with a prepaid return shipping label during the return authorization process. If you return an item using the return label we provide, and the reason for the return is not the result of a LinenTablecloth error, or you choose a money back return (rather than store credit), the cost of return shipping will be deducted from your refund. If you choose to ship the item on your own, you'll pay the shipping carrier at the time you ship your return. Keep in mind, our rates with FedEx are heavily discounted and in most cases will be cheaper than what you would pay yourself. After you have received your label, you have 10 days to return your order. If you do not return your order within 10 days of getting the label, you return will be closed.
Expedited Shipping Refunds
If a shipping carrier fails to deliver on time, you will need to notify us within 3 business days of the delivery failure so that we can assist you in getting a refund for the expedited shipping. The shipping carrier has complete control over deciding to issue a shipping failure refund. Linentablecloth cannot be held responsible for shipping carrier failures.
Linentablecloth has no control over carrier deliveries, so we are not responsible to pay you for the carrier's failure to deliver on time.
Errors and Defects
The Customer is solely responsible for inspecting and confirming that received merchandise matches invoiced merchandise as soon as it is delivered. The Customer acknowledges that failure to make this effort upon receipt of the goods shall be considered negligence by the Customer, who thereby forfeits any and all rights to resolution of claims for missing, incorrect or damaged merchandise. The Customer releases our Store from any obligation to replace, refund or accept returns on incorrect merchandise, or validate and send merchandise for missing item claims, after 15 days from the initial delivery of the order. The Customer releases our Store from any obligation to meet customer deadlines with shipments of replacement or missing items and agrees that it is the Customer's sole responsibility to sufficiently plan for time-sensitive events with proper contingency for such errors.
Certain return restrictions will not apply if your items are being returned as the result of a LinenTablecloth error. You will not be charged for opened items, so long as the defects are determined to be from our store and not as the result of use or damage after they were shipped to you. The condition of the items will be determined during our return verification process. If you return open, defective or damaged items and we determine that they were not the result of a LinenTablecloth error, you will not be refunded and the product will become LinenTablecloths property. See How Returns Are Refunded for more details.
Please note that color matching is not guaranteed when you order from our store. Color accuracy is not considered to be an item that is damaged, and partial refunds will only be given (after fees) if items are returned following our return policy. We are not liable for variances in color, and our goal is to portray our colors as accurately as possible on our website. Due to different lighting during photography and the differences in color settings on personal devices, slight variations can occur.
Return Denials
Returns may be declined for the following reasons:
- Insufficient Funds to cover the return shipping.
- Items have been washed.
- The return form was submitted after the 30-day window had elapsed.
- Items belong to Final Sale or Bargain Collections.