Free Shipping
Our free shipping option is only available on all qualified orders with a total of $49 USD or more. Qualifications and restrictions for this promotion are as follows:
- Order destination must be a non PO Box or APO/FPO/DPO address within the contiguous United States.
- Order will ship via a ground service method with the carrier selected at our discretion.
- Usually arrives 3-10 business days after your order date but arrival dates are not guaranteed.
- Order does not have discounted pricing through other agreements with our store, such as are available to registered organizations*.
- Customers receiving organizational pricing discounts qualify for free shipping on orders of $99 or more, but are otherwise subject to the same restrictions.
Fragile Shipping
Due to the packing method and how fragile chargers plates are, they require a special shipping method. Charger plates cannot be placed in an order with any other items. Charger plates do not qualify for free shipping.
Order Processing Time
Orders placed outside normal business hours do not begin processing until the next business day. Our cut off time for same day processing on expedited orders is 10 am PT Monday - Friday.
- Most orders ship from our warehouses within 1-3 business days after your order and payment are completely verified. Order arrival dates vary by proximity to our warehouses and your selected shipping method.
- Transit days start on the first business day after your package is given to the shipping carrier.
- Shipping times around major holidays may be unusual, so please check with us first.
Estimated Delivery Cost and Date
Please be aware that the estimated date at checkout is an estimation by our carriers and not guaranteed. There have been carrier delays recently. For the most accurate arrival dates, please read the shipping information for that method or watch your tracking number once the order has shipped. Expedited Shipping Refunds If a shipping carrier fails to deliver on time, you will need to notify us within 3 business days of the delivery failure so that we can assist you in getting a refund for the expedited shipping. If you fail to notify us of the delivery failure within 3 business days, the shipping carrier will reject the refund request. Linentablecloth has no control over carrier deliveries, so we are not responsible to pay you for the carrier's failure to deliver on time.
PO Boxes or APO / FPO / DPO
We ship with FedEx from our warehouse in Sherwood, OR. With FedEx, we are unable to ship to PO Boxes or APO/FPO/DPO addresses through FedEx. Please keep that in mind while entering in your Shipping address.
APO / FPO / DPO shipping must contact costumer service before placing order to determine the shipping cost. Even if you purchase more than $49+ the shipping cost will not be covered since it is a zone where only USPS can deliver.
Shipping Time
Shipping time depends on many factors:
- Which shipping method you select
- How close your shipping destination is to our warehouse
- Which day of the week you place your order
- What time of day you place your order
Please be aware that the estimated date at checkout is an estimation by our carriers and not guaranteed. For the most accurate arrival dates, please read the shipping information for that method or watch your tracking number once the order has shipped.
You can setup Delivery Preferences with carriers directly, (including FedEx,) to:
- Customize Delivery Time
- Deliver to Another Address
- Hold at FedEx Location
- Sign for a Package
- Provide Delivery Instructions
- Request Vacation Hold
LinenTablecloth can not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse. If there is a carrier mistake with your order, we can file a claim on your behalf with the shipping carrier who made the error, however, you will only be compensated if we recover the money from the shipping carrier through their claims process. In the event that we are not able to recover any money, we can not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.
LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions). If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.
Expedited Shipping
Same-Day Shipping Qualifications
In order for your order to ship same-day, the following qualifications must be met:
- Order must be placed before 10am PT with express shipping method
- Payment is confirmed (meaning funds are authorized or accepted by our payment processor or bank) by or before the shipping deadline
- No address errors
- No requests to hold or modify your order after it is received
- There is sufficient inventory to fill your order
- Not flagged for fraud review
- Not delayed due to unforeseen or extenuating technological issues
We will always make our best effort to deliver your order on time, but please plan far enough ahead to account for delays due to the above or other unforeseen circumstances.
Money-Back Guarantee
For express shipments where our primary shipping carrier, FedEx, offers a money-back guarantee on overnight shipping, we pass the guarantee on to you. Packages guaranteed to arrive by a specific date using overnight shipping, based on FedEx's service guidelines and the shipment date, that do not arrive by the promised deadline are eligible to receive a refund for the shipping charges. However, FedEx outlines some important exceptions to this guarantee. We've summarized some of the more common ones below:
- Shipments scheduled for delivery on a holiday will be delivered the next business day (which would become the guaranteed date)
- Shipments rescheduled before the first delivery attempt will be guaranteed for the rescheduled date
- Shipments where FedEx provides proof of timely delivery are ineligible
- Shipments rerouted from the delivery address to a be held at a carrier facility are ineligible
- Undeliverable, returned, or refused shipments are ineligible
- Shipments with an incomplete or incorrect address are ineligible
- Shipments where an appropriate or eligible person was unavailable to accept delivery or sign for the package are ineligible
- Shipments delayed due to security or other regulatory delays are ineligible
- Shipments delayed by acts of terrorism, strikes, prohibitive weather conditions, natural disasters, etc. are ineligible
- Shipments that failed to properly designate a delivery address as a Residential Delivery or Commercial Delivery are ineligible
Requesting a Expedited Shipping Refund
First, please double check that your order isn't ineligible for a refund because it meets any of the criteria above. If you still believe you're eligible for a refund, send an email to help@linentablecloth.com within 14 calendar days of the ship date. Be sure to include your order number and a message requesting a refund for shipping charges. If we determine with FedEx that your order meets the eligibility criteria we will refund you via your original payment method.
Expedited Shipping Refunds If a shipping carrier fails to deliver on time, you will need to notify us within 3 business days of the delivery failure so that we can assist you in getting a refund for the expedited shipping. If you fail to notify us of the delivery failure within 3 business days, the shipping carrier will reject the refund request. Linentablecloth has no control over carrier deliveries, so we are not responsible to pay you for the carrier's failure to deliver on time.