Orders placed outside normal business hours do not begin processing until the next business day. Our cut off time for same day processing on expedited orders is 8 am PT Monday - Friday.

Most orders ship from our warehouses within 1-3 business days after your order and payment are completely verified. Order arrival dates vary by proximity to our warehouses and your selected shipping method.

Transit days start on the first business day after your package is given to the shipping carrier.

Shipping times around major holidays may be unusual, so please check with us first.

Please be aware that the estimated date at checkout is an estimation by our carriers and not guaranteed. There have been carrier delays recently. For the most accurate arrival dates, please read the shipping information for that method or watch your tracking number once the order has shipped.

General Information
Express shipping orders must be placed by 10am PT, Monday-Friday. They must also meet the qualifications below to guarantee same day shipment. Saturday delivery options are not available so please plan to receive your package Monday-Friday.

Same-Day Shipping Qualifications
In order for your order to ship same-day, the following qualifications must be met:

• - Order must be placed before 10am PT with express shipping method
• - Payment is confirmed (meaning funds are authorized or accepted by our payment processor or bank) by or before the shipping deadline
• - No address errors
• - No requests to hold or modify your order after it is received
• - There is sufficient inventory to fill your order
• - Not flagged for fraud review
• - Not delayed due to unforeseen or extenuating technological issues

We will always make our best effort to deliver your order on time, but please plan far enough ahead to account for delays due to the above or other unforeseen circumstances.

Money-Back Guarantee
Expedited Shipping Refunds If a shipping carrier fails to deliver on time, you will need to notify us within 3 business days of the delivery failure so that we can assist you in getting a refund for the expedited shipping. If you fail to notify us of the delivery failure within 3 business days, the shipping carrier will reject the refund request.

Linentablecloth has no control over carrier deliveries, so we are not responsible to pay you for the carrier's failure to deliver on time.

Requesting a Refund

First, please double check that your order isn't ineligible for a refund because it meets any of the criteria above. If you still believe you're eligible for a refund, send an email to help@linentablecloth.com within 3 calendar days of the ship date. Be sure to include your order number and a message requesting a refund for shipping charges.

Our free shipping option is only available on all qualified orders with a total of $49 USD or more. Qualifications and restrictions for this promotion are as follows:

• - Order destination must be a non PO Box or APO/FPO address within the contiguous United States.
• - Order will ship via a ground service method with the carrier selected at our discretion.
• - Usually arrives 3-8 business days after your order date but arrival dates are not guaranteed.
• - Order does not have discounted pricing through other agreements with our store, such as are available to registered organizations*.
• - Customers receiving organizational pricing discounts qualify for free shipping on orders of $99 or more, but are otherwise subject to the same restrictions.
• - Rental orders and select discontinued items (shipping exclusions are found in product descriptions) DO NOT qualify for free shipping.
• - Orders under $5 ARE NOT eligible for any shipping promotions.

Flat Rate Shipping is only available on qualified orders with a total of less than $149. Qualifications and restrictions for this promotion are as follows:

• - Order destination must be a non PO Box or APO/FPO address within the contiguous United States.
• - Order will ship via a ground service method with the carrier selected at our discretion.
• - Usually arrives 7-14 business days after your order date but arrival dates are not guaranteed.
• - Order does not have discounted pricing through other agreements with our store, such as are available to registered organizations*.

Due to the packing method and how fragile chargers plates are, they require a special shipping method. Charger plates cannot be placed in an order with any other items. Charger plates do not qualify for free shipping.

Before your order ships from our warehouse, it undergoes a processing phase. We only process orders Monday - Friday, excluding major US holidays. The order processing phase includes:

• - Fraud review
• - Fulfillment, i.e. picking and packing your items
• - Quality assurance (for a portion of orders)
• - Shipment preparation
  
  After processing is complete, your order is ready to ship from our warehouse. Our shipping carrier only picks up packages from our warehouse once per business day in the afternoon. This allows us a limited amount of time to process our large volume of orders each day, so orders with paid, guaranteed shipping methods receive priority during processing.

We ship with FedEx from our warehouse in Beaverton, OR. With FedEx, we are unable to ship to PO Boxes or APO/FPO addresses. Please keep that in mind while entering in your Shipping address.

LinenTablecloth can not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse. If there is a carrier mistake with your order, we can file a claim on your behalf with the shipping carrier who made the error, however, you will only be compensated if we recover the money from the shipping carrier through their claims process. In the event that we are not able to recover any money, we can not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.

LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions). If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.
Expedited Shipping Refunds If a shipping carrier fails to deliver on time, you will need to notify us within 3 business days of the delivery failure so that we can assist you in getting a refund for the expedited shipping. If you fail to notify us of the delivery failure within 3 business days, the shipping carrier will reject the refund request. Linentablecloth has no control over carrier deliveries, so we are not responsible to pay you for the carrier's failure to deliver on time.


You can setup Delivery Preferences with carriers, (including FedEx,) to:

• - Customize Delivery Time
• - Deliver to Another Address
• - Hold at FedEx Location
• - Sign for a Package
• - Provide Delivery Instructions
• - Request Vacation Hold

We do not require signatures on deliveries. It is at our carrier's discretion whether or not they will leave a package without a signature.

LinenTablecloth is NOT RESPONSIBLE for delivery carrier mistakes under any circumstances.

LinenTablecloth will not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse.

If there is a carrier mistake with your order, you must ask us to file a claim on your behalf with the shipping carrier who made the error.

You will ONLY be compensated if we recover the money from the shipping carrier through their claims process.

In the event that we are not able to recover any money, we will not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.

LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions)

If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.

FedEx Ground service operates Monday - Friday for residential and commercial addresses. FedEx Ground service is not guaranteed by Linentablecloth or FedEx.

Fed Ex Home Delivery/Ground can take 3-8 business days to receive.

First, double check that your order isn't still within our normal order processing window for the shipping method you chose (see How soon will my order ship?). It's possible that your order is still in line to be fulfilled from our warehouse and hasn't shipped just yet. You can check your order status from our website.


When your order ships, you should receive a shipment confirmation email from our store with tracking information (please search your email for "LinenTablecloth" to be sure you didn't miss it). If you are unable to locate the shipment confirmation email, tracking information for your order is also available on our website. To track your order delivery progress through our website, see Tracking Your Shipment below.

LinenTablecloth is offering will call for our Beaverton, OR location. Our hours for pick up are Monday-Friday 8:00am-2:30pm.

A gateway error happens for one of 3 reasons:

1. The billing address or name does not match what the bank/credit card company has on file for the customer
2. The security code does not match what the bank/credit card company has on file
3. The bank has declined the transaction for whatever reason

If you provide the last 4 digits of the credit card, we can usually narrow it down to one of these reasons.

How to Access Your Orders

1. 1. Sign in to your account by clicking the icon in the top right corner of our website.
2. 2. Enter the email address you used when placing your order.
3. 3. You will receive a one-time login code sent to that email.
4. 4. Enter the code to log in and view your orders.
   

Held Shorts happen when inventory on our live site does not sync fast enough with the warehouse stock. This can happen if orders are placed at the same time, or if one order has a higher shipping method and gets picked before another with less priority shipping. When Customer Service is notified of the held short, they will issue a refund to the original payment method. After the refund is issued, you’ll see the refund reflected in your account within 2-6 business days depending on your bank’s policies regarding refunds. Customers also have the option to be refunded via store credit. We realize what an inconvenience this can cause and apologize for this mishap. We continuously work to improve our systems to make this a rare occurrence. If you have further questions, please feel free to contact us at help@linentablecloth.com.

Orders can only be cancelled if they haven't shipped. Please reach out to costumer service to cancel order.

In the event that our Store sends incorrect merchandise or mistakenly omits merchandise from an order, we will make reasonable effort to replace or refund such merchandise, subject to the following limitations:

- The Customer is solely responsible for inspecting and confirming that received merchandise matches invoiced merchandise as soon as it is delivered.

- The Customer acknowledges that failure to make this effort upon receipt of the goods shall be considered negligence by the Customer, who thereby forfeits any and all rights to resolution of claims for missing or incorrect merchandise.

- The Customer releases our Store from any obligation to replace, refund or accept returns on incorrect merchandise, or validate and send merchandise for missing item claims, after 15 days from the initial delivery of the order.

- The Customer releases our Store from any obligation to meet customer deadlines with shipments of replacement or missing items and agrees that it is the Customer's sole responsibility to sufficiently plan for time-sensitive events with proper contingency for such errors.

- Replacements for missing items will be sent at the sole discretion of our Store, based on a reasonable analysis of the circumstances presented in the claim given by the Customer, that may include consideration of potential fraud.

- The Customer agrees to accept our Store's decision not to send missing items, if our Store determines the missing item claim is invalid, and waives any and all rights to reimbursement or compensation in any form.

- Our Store, in its sole discretion, will only send replacement merchandise by FedEx Ground (or the equivalent "ground" service method of a reputable shipping carrier). Missing merchandise will be sent by the same shipping service method from the original invoice between our Store and the Customer.

- The Customer acknowledges that our Store will not, for any reason, be responsible for additional expedited shipping costs or insurance for replacement or missing items beyond the terms explained herein.
Our Store may, in its sole discretion, choose not to have incorrect merchandise returned prior to issuing a refund or replacement items, of which decision the Customer will be notified in writing.

Any and all other aspects of the order error claim process shall be governed by the Return Policy and Shipping Policy unless the Customer is otherwise notified in writing by our Store.

Customers are responsible for ensuring that their shipping and billing addresses are correct. LinenTablecloth is not responsible for reshipping orders if addresses ship with the incorrect address. Customers may attempt to correct the address via FedEx directly or contact a Customer Service Representative BEFORE the order ships, but address correction is not guaranteed

To begin a return, please email help@linentablecloth.com or click the Return icon on our homepage to complete the RMA (Return Merchandise Authorization) Form.

- Do not return any items until you have received your RMA authorization email.

- Customers are solely responsible for completing the form accurately to prevent delays or denial of the return.

- By submitting the RMA Form, you acknowledge and agree to our Terms & Conditions.

- Any items returned without an RMA authorization will not be eligible for reshipment or refund.

**YOU MAY NOT RETURN USED OR OPEN PRODUCT**
You may return most new, unopened items within 30 days of delivery. Please notify us by filling out our RMA Form before the 30 days from delivery transpires. Delivery date is determined by the shipping carrier's record of delivery day/time.  Refunds total will be for the item/s value (see Restrictions below). Original shipping costs are not eligible for refund.  If you choose store credit. Linentablecloth will provide return shipping labels to you at no cost. If you choose money back for your return, Linentablecloth will deduct the cost of return shipping from the refund amount.  We know ordering online is sometimes challenging, so you may also return a single opened item--that is otherwise in brand new condition--used for sizing or quality checking. If we receive your items in approved condition, you will be refunded for the full value of your items. The refunded value does not include your original shipping costs. Return authorization is required prior to returning your items. Please follow the instructions at "How do I return an item?" Found in the FAQ section of our website.

Restrictions
You may not return:

• - Items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a LinenTablecloth error
• - Items that were excluded from returns because of clearance pricing or other promotional restrictions
• - Items that have been personalized, such as through an engraving or monogramming process
• - Insufficient Funds to cover the return shipping. Items have been washed.
• - The return form was submitted after the 30-day window had elapsed.
• - Items belong to Final Sale or Bargain Collections.

If you return items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a LinenTablecloth error, you will not be refunded and the product will become LinenTablecloths property.Returns may be declined for the following reasons: Insufficient Funds to cover the return shipping. Items have been washed. The return form was submitted after the 30-day window had elapsed. Items belong to Final Sale or Bargain Collections.

Any shipments refused at their destination or returned to our store after multiple attempts are made by the carrier will be refunded without prior notification, subject to the following rules

A 20% restocking fee will be deducted from the refunded amount to cover our operating costs for restocking the merchandise.
The original cost of shipping will be deducted from the refunded amount. This also applies to orders originally sent with free shipping promotions, where we will deduct our store's original cost to ship the order to you.
The return shipping cost charged to our store for refused or returned delivery will also be deducted from your refunded amount

After we receive your returned items in our warehouse, they go through a verification process. During this process we:

Make sure the items match the condition we approved during the authorization process Determine whether the items are in saleable condition Calculate the final refund value for the items After we complete the verification process, your return is submitted for a refund. See How Returns Are Refunded for more information on refunds.

Verification Time

We check every single item that is returned. If you returned 20 items, we would have to verify each of those 20 items. We verify each return in chronological order, based on the date we receive them. If we're experiencing a high volume of returns, it may take some time for us to begin verifying yours. There could be many other returns in the queue before it. Usually, we complete the verification process with 7 business days after we receive your items and we'll notify you when we're done.

Items in our "Bargain", "Outlet" and "Clearance" sections are discounted for one or more of the following reasons:

• - returned merchandise by customer
• stains
• - runs in fabric
• - incomplete stitching
• - item is being discontinued
• - dye lot issues
• - size issues
• - dirty
• - etc.

Items marked as Final Sale or Bargain are not eligible for return, exchange, or refund. These products are offered at a reduced price and are sold as is. It is solely the customer’s responsibility and discretion to decide whether to purchase a Final Sale item. LinenTablecloth is not liable for any defects, damages, tears, or malfunctions associated with items sold as is.

Please note discontinued items may also feature manufacturing or transit errors/damages.
NOTE: ALL HOT DEAL ITEMS ARE SOLD AS IS. THERE WILL BE NO RETURNS, NO EXCHANGES, NO REPLACEMENTS.

Our GSM (Grams per Square Meter) measurements are

Polyester 130.
Satin 90.
Organza 19.
Shantung Silk 102.
Damask 190.
Cotton 220
Polyester Rosette 130

Linens look best when pressed and starched before use.
Ironing temperature should not exceed 320 degrees fahrenheit.
Wrinkle & stain resistant does not mean wrinkle or stain proof.
We recommend that customers do not dry our tablecloths with high powered laundromat or industrial dryers.
Drying temperatures exceeding 180 degrees fahrenheit may damage fabric.
­Dry a maximum of 2-4 tablecloths in a single dryer.
Avoid storing linen in a cedar chest or plastic bag. This may cause yellowing or discoloration. Keep rolled up in a cardboard tube, or cotton pillowcase, store in a cool and dry location.

Following these instructions will ensure your linens last a long time, look fresh and new, and always ready for a party.

Use a steamer or iron on low heat.

Put it in the dryer with a damp towel, (low heat) the moisture will create a steam effect.

Place a damp t­-shirt or cotton towel over the linen and iron on high heat.

Roll up the linen rather than folding until it's time for use.

Wash cold with mild detergent, tumble dry on low.

Use a clothes steamer on low or delicate, hang the linen from a shower rod and slowly.

Hang the linen in the bathroom and run a hot shower.

Wash cold in delicate cycle or hand wash.
Hang to dry.

Machine wash with cold water and a mild detergent.

Tumble dry on a low heat setting, immediately remove the fabric when dry.

Use an iron or steamer on a low to med heat setting to remove wrinkles.

Place the fabric in a dryer with a damp towel to create steam for wrinkle removal.

Spot clean by putting a white handkerchief or towel beneath it so the color does not run.

Spray water upwards on the fabric and use a steamer or iron on low heat. Hold fabric while ironing. Spray entire fabric to ensure no spots are lighter than the rest.

Use a steamer 6 to 8 inches away from the fabric and slowly move the steamer in an up to down motion.

Place fabric on an ironing board and cover with a damp press cloth. Use a cool to medium heat setting on your iron and use a side to side motion over the fabric to release wrinkles.

Machine wash cold on delicate cycle or hand wash.

Hang to dry.

Machine wash cool with mild detergent on the gentle cycle.

Tumble dry on cool.

Use a steamer or iron on a medium heat setting on the back side of the fabric only.

Hand wash with cool water and mild detergent. Do not scrub.

Rinse with tepid water. If using a washing machine, set it for a cool temperature.

Hang to dry taut, or place in a dryer only until damp.

Use a press cloth on damp fabric and iron on a medium setting until dry.

Do not wash or dry with machines, hand wash or spot clean only with a gentle or mild detergent. Alternatively you can use just wash and a bit of white vinegar.

Hold fabric taut and gently dab any stains.

Hang on a line to dry after spritzing with water.

Use a press cloth over the fabric while ironing a high steam/medium heat setting. Keep the iron moving to prevent melting or burning.

Hand wash only, with a mild detergent.

Avoid any scrubbing, wringing,
Hang to dry.

Use a press cloth on top and bottom of the fabric to iron wrinkles out. Use low to medium heat.

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