Order Policy

By completing your purchase, you agree to the following terms and conditions:

Pickup Order Policy

To ensure fast, accurate, and secure service, the following policy applies to all pickup orders:

  • Customers must provide the order name or order number at pickup.

  • Orders should be reviewed before leaving to confirm all items are present and correct. Pickup orders must be collected within the stated pickup window. Orders not collected within 24 hours may be canceled or discarded without a refund, unless other arrangements were made in advance.

  • Payment must be completed before the order is released.

  • Changes or cancellations must be requested before preparation begins. Once an order has been prepared, changes, cancellations, and refunds may not be available.

  • Customers are responsible for transporting and storing their order safely after pickup.

Shipping Timeframes

  • Ground shipping typically takes 5–10 business days for delivery.

  • Estimated delivery dates shown at checkout include up to 2 business days for handling.

  • Most orders are shipped in less than 2 business days.

Order Accuracy & Cancellations

  • Orders with incorrect shipping addresses, low stock issues, or suspected fraudulent activity may be placed on hold.

  • Customers will be contacted via email to update their order.

  • If no response is received within 24 hours, the order will be canceled.

Delivery Deadlines

  • If you need your order by a specific date, you must contact customer service before placing your order or confirm availability at checkout.

  • We are not responsible for meeting customer-specific deadlines. Customers are responsible for planning accordingly.

Expedited Orders

  • Orders will only be prioritized if expedited shipping is selected at checkout before 10:00 AM (business days).

Business Hours

  • Our business is closed on weekends.

  • Messages received outside of business hours will be answered on the next business day.

  • We are not required to respond to messages or prioritize orders outside of business hours.

Order Errors

If we ship an incorrect item or accidentally omit an item from your order, we will make reasonable efforts to replace or refund the affected item, subject to the following conditions:

  • Customers must inspect their order upon delivery and report any missing or incorrect items within 10 days of the delivery date.
  • Failure to report an issue within this timeframe will be considered acceptance of the order, and we will have no further obligation to replace, refund, or investigate the claim.
  • All claims must include clear photos of the package, shipping label, packing materials, and the items received.
  • Replacement requests for missing items are reviewed on a case-by-case basis. We reserve the right to approve or deny any claim based on the evidence provided and our investigation.
  • If a claim is determined to be invalid, no replacement, refund, or compensation will be issued.
  • Refunds, when approved, are limited to the cost of the missing or incorrect item only. Shipping charges are non-refundable.
  • Replacement items will be shipped using our standard shipping method. We are not responsible for expedited shipping costs or delays related to replacement shipments.
  • We may, at our discretion, require the return of incorrect merchandise before issuing a replacement or refund, or we may choose not to require its return.
  • Customers are responsible for providing accurate billing and shipping addresses. We are not responsible for orders shipped to an incorrect address provided at checkout. Address changes may be requested before shipment but cannot be guaranteed.

All other order error claims are subject to our Return and Shipping Policies.