Shipping policy

ORDER PROCESSING
Orders placed outside normal business hours do not begin processing until the next business day. Our cut off time for same day processing on expedited orders is 10 am PT Monday - Friday.

Most orders ship from our warehouses within 1-3 business days after your order and payment are completely verified. Order arrival dates vary by proximity to our warehouses and your selected shipping method.

Transit days start on the first business day after your package is given to the shipping carrier.

Shipping times around major holidays may be unusual, so please check with us first.

Estimated Delivery Cost and Date

Please be aware that the estimated date at checkout is an estimation by our carriers and not guaranteed. There have been carrier delays recently. For the most accurate arrival dates, please read the shipping information for that method or watch your tracking number once the order has shipped.

DELIVERIES & SHIPPING INFO

We ship with FedEx from our warehouses in Sherwood, OR & on the East Coast. With FedEx, we are unable to ship to PO Boxes or APO/FPO addresses. Please keep that in mind while entering in your shipping address.

LinenTablecloth can not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse. If there is a carrier mistake with your order, we can file a claim on your behalf with the shipping carrier who made the error, however, you will only be compensated if we recover the money from the shipping carrier through their claims process. In the event that we are not able to recover any money, we can not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.

LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions). If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.


You can setup Delivery Preferences with carriers, (including FedEx,) to:

  • Customize Delivery Time
  • Deliver to Another Address
  • Hold at FedEx Location
  • Sign for a Package
  • Provide Delivery Instructions
  • Request Vacation Hold

GROUND & HOME DELIVERY DELIVERY SERVICE
FedEx Ground service operates Monday - Friday for residential and commercial addresses. FedEx Ground service is not guaranteed by Linentablecloth or FedEx.

Fed Ex Home Delivery/Ground can take 3-10 business days to receive.

EXPRESS SHIPPING

General Information
Express shipping orders must be placed by 10 am PT, Monday-Friday. They must also meet the qualifications below to guarantee same-day shipment. Saturday delivery options are not available, so please plan to receive your package Monday-Friday.

Expedited shipping only qualifies for a refund when a claim is made through the carrier for late delivery. We do not refund this money, as shipping is solely handled by the carriers.

Same-Day Shipping Qualifications
In order for your order to ship same-day, the following qualifications must be met:

  • Order must be placed before 10am PT with express shipping method
  • Payment is confirmed (meaning funds are authorized or accepted by our payment processor or bank) by or before the shipping deadline
  • No address errors
  • No requests to hold or modify your order after it is received
  • There is sufficient inventory to fill your order
  • Not flagged for fraud review
  • Not delayed due to unforeseen or extenuating technological issues

We will always make our best effort to deliver your order on time, but please plan far enough ahead to account for delays due to the above or other unforeseen circumstances.

Requesting a Refund
First, please double check that your order isn't ineligible for a refund because it meets any of the criteria above. If you still believe you're eligible for a refund, send an email to help@linentablecloth.com within 14 calendar days of the ship date. Be sure to include your order number and a message requesting a refund for shipping charges. If we determine with FedEx that your order meets the eligibility criteria we will refund you via your original payment methodoriginal payment method.

 

FREE SHIPPING
Our free shipping option is only available on all qualified orders with a total of $49 USD or more. Qualifications and restrictions for this promotion are as follows:

  • Order destination must be a non PO Box or APO/FPO address within the contiguous United States.
  • Order will ship via a ground service method with the carrier selected at our discretion.
  • Usually arrives 7-10 business days after your order date but arrival dates are not guaranteed.
  • Order does not have discounted pricing through other agreements with our store, such as are available to registered organizations*.
  • Customers receiving organizational pricing discounts qualify for free shipping on orders of $49 or more, but are otherwise subject to the same restrictions.

FLAT RATE SHIPPING
Flat Rate Shipping is only available on qualified orders with a total of less than $149. Qualifications and restrictions for this promotion are as follows:

  • Order destination must be a non PO Box or APO/FPO address within the contiguous United States.
  • Order will ship via a ground service method with the carrier selected at our discretion.
  • Usually arrives 7-14 business days after your order date but arrival dates are not guaranteed.
  • Order does not have discounted pricing through other agreements with our store, such as are available to registered organizations*.

COUNTRIES WE SHIP TO
At the moment, we only ship to the United States.
Shipping our products from the United States to your country can be very expensive (because they're fairly heavy) and we've found that this often eliminates whatever savings you'd see from our great product prices. However, we are planning to begin shipping our products to additional countries in the future and we are very excited that you are interested in purchasing from our store.

BILLING ADDRESS & SHIPPING ADDRESSES
During the checkout process you are able to enter two different addresses if needed, (a billing address and a shipping address).
Once you enter your shipping information, if your billing address is different please unselect the box marked "Bill To: same as shipping". You will then be prompted to enter different billing information.
You will be able to review everything and check the addresses before you place your order.

SHIPPING TIME
When your order arrives will depend on many factors:

  • Which shipping method you select
  • How close your shipping destination is to our warehouse
  • Which day of the week you place your order
  • What time of day you place your order


Please be aware that the estimated date at checkout is an estimation by our carriers and not guaranteed. For the most accurate arrival dates, please read the shipping information for that method or watch your tracking number once the order has shipped.

DELIVERY SIGNATURES
We do not require signatures on deliveries. It is at our carrier's discretion whether or not they will leave a package without a signature.

CARRIER MISTAKES & DELAYS

LinenTablecloth is NOT RESPONSIBLE for delivery carrier mistakes under any circumstances.
LinenTablecloth will not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse. If there is a carrier mistake with your order, you must ask us to file a claim on your behalf with the shipping carrier who made the error.

You will ONLY be compensated if we recover the money from the shipping carrier through their claims process.

In the event that we are not able to recover any money, LInenTablecloth will not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith. LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions). 

PROCESSING & SHIPPING TIMES
Before your order ships from our warehouse, it undergoes a processing phase. We only process orders Monday - Friday, excluding major US holidays. The order processing phase includes:

  • Fraud review
  • Fulfillment, i.e. picking and packing your items
  • Quality assurance (for a portion of orders)
  • Shipment preparation

    After processing is complete, your order is ready to ship from our warehouse. Our shipping carrier only picks up packages from our warehouse once per business day in the afternoon. This allows us a limited amount of time to process our large volume of orders each day, so orders with paid, guaranteed shipping methods receive priority during processing.
*For more information on shipment times, please read the “General Shipping Information” FAQ section, or the FAQ section for that specific shipping method.


LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions)
If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.

CHARGER PLATE SHIPPING
Due to the packing method and how fragile chargers plates are, they require a special shipping method. Charger plates cannot be placed in an order with any other items. Charger plates do not qualify for free shipping.

WILL CALL PICK UP

Pickup is available at 15028 SW Century Drive, Suite 100, Sherwood, OR 97140 and is usually ready in 24 hours.